AI chatbots and customer service assistants for small businesses
A helpful assistant on your website or in your inbox that answers the questions you hear every day, and hands over to you when it matters.
What I set up
- A website chat assistant trained only on information you've approved
- Draft replies to common emails for you to check and send
- Out-of-hours answers for opening times, delivery, pricing and returns
- Clear hand-over to you when a question needs a person
- A simple way to update answers as your business changes
Small businesses lose enquiries when nobody can reply quickly. An assistant answers the routine questions straight away so you can focus on the conversations that need you.
I keep it simple and controlled. The assistant only answers from information you've given it, says so when it doesn't know and passes the customer to you instead of guessing.
Keeping it trustworthy
I choose tools with sensible privacy settings, set them up in line with UK GDPR and help you decide what the assistant should and shouldn't handle.
What if the chatbot gets something wrong?
It only answers from information you've approved, and it's set up to hand over to you when it isn't sure. I also show you how to review conversations and fix answers.
Do customers need to know they're talking to an AI?
I recommend being open about it. Clear labelling builds trust and sets the right expectations.
Can it work alongside my current website?
In most cases, yes. I'll check your website and email setup in our first chat and tell you what's possible.
Available across Lancashire
Face to face in Chorley, Preston, Leyland, Wigan, Blackburn and the rest of the county, or online anywhere in the UK.
Let's find your first quick win
A free, friendly 30-minute chat. No jargon, no hard sell, just practical ideas you can use.